Roxy Music is an authorized Ibanez dealer, and one of the few dealers authorized by Ibanez to sell on the web. As well, Roxy Music has always provided incredible customer service. We ship via UPS ground only to the USA. All items are insured at our expense. All of our new Ibanez products come with a full factory warranty. Please keep that in mind when buying, as many sellers offer low prices, but do they offer the peace of mind that comes from buying from an authorized Ibanez online dealer. Returns will be decided by Roxy Music at our discretion.  Please buy with confidence, as we have been in business for over 70 years. We always take care of our customers!