Returns & Refund Policy

Musicians Helping Musicians—Even When Something’s Not Right

At Roxy Music, we stand behind every piece of gear we sell. If something’s off, we’re here to help. Our policy is designed to be fair, simple, and transparent—just like it should be.

Return Eligibility

• New Gear: Returnable within 14 days of delivery. Must be unused, in original packaging, and complete with all accessories.
• Used & Vintage Gear: Returnable within 7 days of delivery. Must match the documented condition at time of sale.

Restocking Fee & Return Shipping

To keep things fair for everyone:

• Customers are responsible for return shipping unless the item is damaged or defective.
• A restocking fee of $15 or the actual outbound shipping cost (whichever is greater) will be deducted from your refund on returned items.

Non-Returnable Items

The following items are final sale unless defective:

• Opened software or digital downloads
• Harmonicas, mouthpieces, and in-ear monitors (for hygiene reasons)
• Special orders or customized gear
• Consignment items (sold on behalf of other musicians)

How to Start a Return

1. Email [email protected] within your return window (14 or 7 days).
2. Include your order number and the reason for the return.
3. We’ll reply within 1 business day with simple instructions.
4. Use a trackable, insured shipping method to return the item.

Refunds are issued to the original payment method within 3–5 business days after inspection.

Damaged or Defective Items

If your item arrives damaged or doesn’t work as expected, please contact us within 48 hours of delivery. We’ll make it right with a replacement, repair, or refund—no stress, no hassle.

Marketplace Returns (Reverb & eBay)

• Reverb: Start your return through the Reverb platform. We follow the same policies listed here.
• eBay: Returns vary by listing. We recommend choosing “No Returns” unless discussed in advance. Policies must be clearly outlined in your listing.

Layaway Policy

• 25% down reserves the item.
• Balance must be paid in full within 30 days.
• Need more time? We offer monthly payments via Affirm or PayPal at checkout.
• Layaway payments are non-refundable. If cancelled, payments convert to store credit (which never expires).

Questions?

Email us at [email protected] or call the shop during business hours. We’re musicians too—and we’ll always do our best to treat you right.

Trusted by Thousands

With over 2,800 five-star reviews on Reverb and 100% positive eBay feedback, Roxy Music is known for real service, real people, and real care.