Refunds & Returns
Hassle-Free Returns, Just Like They Should Be
At Roxy Music, we want you to love your gear. If something’s not quite right, we’re here to make it right.
Return Eligibility
You may return most items within 14 days of delivery for a full refund, provided the item is in the same condition as when it arrived—unused, unmodified, and with all original packaging and accessories.
How to Start a Return
- Email us at [email protected] with your order number and reason for return.
- We’ll reply within 1 business day with return instructions.
- Securely package the item and ship it back to us using a trackable shipping method.
Once we receive your return and inspect it, we’ll issue your refund to your original payment method—typically within 3–5 business days.
Non-Returnable Items
The following cannot be returned unless defective:
- Opened software and digital downloads
- Harmonicas, mouthpieces, and in-ear monitors (for hygiene reasons)
- Special orders or customized gear
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery. We'll make it right—whether that means a replacement, repair, or refund.
Reverb, eBay & In-Store Returns
If you purchased from us via Reverb or eBay, please initiate your return through the platform so we can process it promptly. For in-store purchases, bring the item and your receipt to the shop within 14 days.
Trust Built on Experience
With over 2,800 five-star reviews on Reverb and a 100% positive rating on eBay, you can shop knowing we’ll always do right by you.