Privacy Policy

Last Updated: November 17, 2025

This Privacy Policy explains how Roxy Music (operated by Reminded LLC) collects, uses, protects, and shares your information when you visit RoxyMusic.com, use our services, or participate in our SMS/text messaging program.

We aim to be clear, honest, and respectful with your information—just as we are with every customer who walks through our doors. If you have any questions, contact us anytime at [email protected].

Summary of Key Points

• What do we collect? Information you provide and basic device data.
• Do we process sensitive data? No.
• Do we receive third-party data? Occasionally, in limited cases.
• Why do we use your data? To operate, fulfill orders, communicate with customers, and improve our services.
• Do we share SMS opt-in data with third parties? No—never.
• How long do we keep information? Only as long as reasonably necessary.

1. What Information Do We Collect?

A. Information You Provide

We collect personal information when you:

• Create an account
• Place an order
• Sign up for our email or SMS lists
• Submit a form or contact us directly

This may include your name, email, phone number, shipping address, billing address, payment information, and any information you choose to share with us.

We do not collect or request sensitive personal information.

B. SMS Messaging Opt-In Information

If you sign up to receive text messages from us (e.g., lesson reminders, updates, notifications), we collect and store your mobile phone number and messaging preferences.

Mobile opt-in information, SMS consent data, and phone numbers will not be shared with third parties for marketing purposes under any circumstances.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

C. Information Collected Automatically

When you browse our website, we gather technical data such as:

• IP address
• Browser type and device details
• Pages viewed and time spent on the site
• Referring links

This information helps us improve performance and maintain security and does not personally identify you.

2. How Do We Use Your Information?

We use your information to:

• Process and fulfill orders
• Communicate about purchases, lessons, appointments, and service requests
• Send lesson reminders, schedule updates, and other SMS notifications (if you opt in)
• Send promotions or newsletters (if you opt in)
• Improve our website and customer experience
• Detect or prevent fraudulent activity
• Comply with legal obligations

3. When and With Whom Do We Share Your Information?

We do not sell your personal information. Ever.

We may share limited information with:

• Trusted service providers (payment processors, shipping carriers, email/SMS service platforms)
• Affiliates operating under similar privacy standards
• Business partners only in the event of a merger, acquisition, or transfer

Text messaging opt-in data and consent will NOT be shared with third parties under any circumstances.

4. Cookies & Tracking Technologies

We use cookies to:

• Analyze website performance
• Improve the shopping and browsing experience
• Remember user preferences

You may control cookie settings through your web browser.

5. International Data Transfers

Our servers are located in the United States. If you use our services from outside the U.S., your information may be transferred and processed here.

6. How Long Do We Keep Your Information?

We keep information only as long as needed for business, accounting, or legal purposes. When no longer needed, it is securely deleted or anonymized.

7. Do We Collect Information from Minors?

No. We do not knowingly collect information from children under 13. If a child submits personal data, contact us immediately and we will remove it.

8. Your Privacy Rights

You may request to:

• Access your personal information
• Correct inaccuracies
• Request deletion (when allowed by law)
• Opt out of marketing emails and SMS messages

For requests, email [email protected].

To opt out of SMS messages: Reply STOP at any time.

9. Do Not Track Signals

Because there is no industry standard for Do Not Track (DNT), we do not respond to DNT signals.

10. California Residents – Your Rights

You may request details on how your information is used or shared. Email [email protected] with the subject line “California Privacy Rights.”

11. Updates to This Policy

We may update this policy from time to time. Revised versions will be posted on this page. Please review the “Last Updated” date for the latest version.

Messaging Terms & Conditions

By opting in to Roxy Music text messages, you agree to receive informational messages such as lesson reminders, schedule updates, account notifications, and service alerts.

Message frequency varies.

Message and data rates may apply.

For help, reply HELP or email [email protected].

You may opt out at any time by replying STOP.